Terms, Privacy & Policies

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, city, and state
• Academic Information: Highest qualification, current profession, organisation, research domain, and PhD enrollment status
• Payment Information: Transaction details (we do not store full card numbers)
• Usage Data: Pages visited, session duration, and feature interactions on our platform
• Communication Data: Messages, emails, and support tickets exchanged with our team

2. How We Use Your Information

Your information is used to:

• Deliver and personalise research guidance and consultation services
• Communicate service updates, session reminders, and important notices
• Process payments and maintain financial records
• Improve our platform features and service quality
• Send relevant educational content and service recommendations (opt-out available)
• Comply with legal obligations and resolve disputes

3. Information Sharing

We may share your information with:

• Research Team Members: Our experts and consultants who are directly involved in your project
• Payment Processors: Secure payment gateways to process transactions
• Service Providers: Cloud hosting, email, and communication tools under strict confidentiality agreements
• Legal Authorities: When required by law, court order, or government regulations

4. Data Security

We implement robust security measures including:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive personal and academic information
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorised personnel only
• Secure backup systems with retention policies

5. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Objection: Opt out of certain data processing activities

To exercise these rights, contact us at info@samagam.info. We will respond within 30 days.

6. Cookies Policy

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality and session management
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You may disable cookies in your browser settings, though some platform features may not function correctly. By continuing to use our services, you consent to our use of cookies as described above.